Hotel Night Auditor - Full Time

Hampton Inn & Suites by Hilton Albuquerque North

Night Auditor – 11pm - 7am

Perks: Benefits package, travel discounts, monthly bonuses, quarterly bonuses, paid time off and more!

The Hampton Inn & Suites by Hilton Albuquerque North is seeking positive and professional Night Auditor to join our team. If you have a passion for hospitality and enjoy connecting with guests, consider this opportunity!

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.

Major Duties:

• Assisting guests with the check-in and check-out process, including the computation and collection of payment.
• Complete and verify all audit paperwork and shift reports.
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to GM and other desk staff.
• Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
• Handling guest’s concerns immediately and requesting management assistance if necessary.
• Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
• Ensuring through their action, the highest level of guest satisfaction possible.
• Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
• Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
• Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
• Tracks room revenue, occupancy percentages, and other front office operating statistics.
• Always represent the hotel in a positive manner; SMILE.
• Other duties as assigned

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Overnight shift

If you are a dedicated individual with a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests.

Please note that this is an overnight position, typically working from 11:00 pm to 7:00 am.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Relocate:

• Albuquerque, NM 87109: Relocate before starting work (Required)

Work Location: In person

Benefits:

Salary : $15