What are the responsibilities and job description for the Front Desk Agent Night FLEXIBLE Shift Full or Part time. position at Hampton Inn, Springfield, TN?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservations
- Collaborate with other hotel departments to ensure guest satisfaction
Requirements:
- Previous experience in hotel management or customer service is preferred
- Familiarity with phone systems and hospitality management software
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Knowledge of front desk operations and guest services
- Proficiency in phone etiquette and customer service best practices
- Fluency in multiple languages is a plus
- Availability to work night audit shifts if required
This is an exciting opportunity to join our team as a Front Desk Agent. We offer competitive pay, flexible scheduling, and opportunities for career growth within the hospitality industry. If you are a motivated individual with a passion for providing exceptional guest experiences, we would love to hear from you. Apply today!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $12 - $13