Full-time Front Desk

Overview
We are seeking a dynamic and personable Part-Time Front Desk Associate to join our team! This energetic role is vital in creating a welcoming environment for visitors, clients, and staff while ensuring smooth office operations. As the first point of contact, you will handle a variety of administrative tasks, manage multi-line phone systems, and support office management functions with enthusiasm and professionalism. This position offers an excellent opportunity to develop your administrative skills in a fast-paced, friendly environment where your organizational talents truly shine.

The Guest Service Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Guest Service Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Guest Service Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations,

Responsibilities

• · Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.

· Maintain positive guest relations at all times.

· Resolve guest complaints and ensure guest satisfaction.

· Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

· Process all guest check-ins and verify registration information with the guest.

· Handle overbooked or 'walked' guests.

· Accept and record wake-up call requests.

· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

· Resolve discrepancies on the room status report with housekeeping.

· You will train with and learn Food and Beverage operations to fill in as needed.

Qualifications

• · Previous experience working as a front desk agent or in a similar role.

· A high school diploma or equivalent vocational training certificate.

• Exceptional phone etiquette skills with experience managing multi-line phone systems
• Bilingual abilities are a plus to serve diverse client needs effectively
• · Experience working at a hotel establishment (highly desired).

· Proficiency with computers.

· Basic math skills.

· Ability to provide excellent customer service and maintain a professional demeanor at all times.

· Ability to input and access information in the property management system and/or points-of-sale system.

· Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.

· Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

· Embrace HD Management Values: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

· Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests

· Great verbal and written communication skills.

The ability to create a fun and supportive working environment

Join us as a Part-Time and Full-time Front Desk Associate and become an integral part of a vibrant team dedicated to providing outstanding service while supporting daily office operations. Your enthusiasm, organizational prowess, and commitment to excellence will help create a positive experience for everyone who walks through our doors!

Pay: $16.00 per hour

Work Location: In person

Salary : $16