What are the responsibilities and job description for the Hotel Night Auditor position at Hampton Inn Old Town Alexandria?
- Conduct nightly audits of all financial transactions using property management systems (PMS) Hilton, PEP
- Prepare detailed reports on daily revenue, occupancy, and other key performance indicators to support management decision-making.
- Assist guests with check-in and check-out procedures during late hours, providing exceptional customer service through phone communication and in-person interactions.
- Handle guest inquiries, resolve issues promptly, and deliver personalized guest services to enhance overall satisfaction.
- Monitor hotel security systems, perform safety inspections, and respond to emergency procedures as needed to maintain a secure environment.
- Coordinate with front desk staff, housekeeping, maintenance, and other departments to ensure smooth overnight operations.
- Maintain accurate records of all transactions, incident reports, and shift logs to ensure compliance with hotel policies and standards.
Requirements
- Proven experience in hospitality management or front desk operations within a hotel or resort setting.
- Strong knowledge of property management systems (PMS),
- Excellent customer service skills with the ability to problem-solve efficiently while maintaining professionalism.
- Familiarity with hotel emergency procedures, guest relations, and night audit processes is essential.
- Exceptional phone etiquette and communication skills for client interaction during late hours.
- Ability to work independently during overnight shifts while managing multiple responsibilities confidently.
- Previous resort experience or familiarity with hospitality reservation systems is a plus.
This role is perfect for motivated individuals passionate about delivering outstanding guest experiences while ensuring operational excellence during nighttime hours. If you thrive in a fast-paced environment that values energetic service and attention to detail, we invite you to apply!
Pay: $19.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $19 - $24