Hotel Guest Service Representative

Hampton Inn Marion is looking for a dependable, friendly, and customer-focused Part-Time Front Desk Associate to join our team. The Front Desk Associate is often the first and last point of contact for our guests, and plays an important role in providing a welcoming, professional, and positive experience throughout their stay.

Position Details

• Part-Time: 16–24 hours per week
• Shifts: Availability required for both 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts
• Weekends and holidays are required
• Our hotel operates 24 hours a day, 7 days a week
• Employees must be dependable and available to work their scheduled shifts, including during inclement weather and other challenging conditions

Key Responsibilities

• Welcome guests with a friendly and professional attitude
• Check guests in and out efficiently and accurately
• Answer phones, respond to guest questions, and assist with requests
• Make and modify reservations as needed
• Handle payments, cash, and other front desk transactions accurately
• Maintain accurate guest records and follow hotel procedures
• Address guest concerns and work to provide appropriate solutions
• Communicate effectively with housekeeping and other hotel departments
• Maintain a clean, organized, and professional front desk area
• Follow all Hampton Inn and hotel policies and procedures
• Assist with other front desk and hotel duties as assigned

Attendance & Reliability – Essential Requirement

Excellent attendance and punctuality are a must for this position. Because we are a 24/7 operation, every scheduled shift must be properly staffed. Employees are expected to arrive on time, be ready to work at the beginning of their scheduled shift, and provide appropriate notice if they are unable to report to work.

This position also requires employees to be available to work weekends, holidays, and during inclement weather. Employees should understand that weather conditions do not result in the hotel closing, and reliable transportation and advance planning are important.

Qualifications

• Previous hotel, hospitality, customer service, or front desk experience preferred, but not required
• Excellent communication and interpersonal skills
• Professional and friendly demeanor
• Strong attention to detail
• Ability to remain calm and professional when handling guest concerns
• Basic computer skills and ability to learn hotel reservation systems
• Ability to work independently as well as part of a team
• Must be dependable, punctual, and flexible with scheduling
• Must be available for both 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts
• Must be available to work weekends, holidays, and during inclement weather

Ideal Candidate

The ideal candidate is someone who takes pride in providing excellent guest service, understands the importance of reliability in a 24/7 hotel environment, and is looking for consistent part-time work. Dependability, punctuality, flexibility, and a positive attitude are essential to success in this role.

Pay: From $13.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Benefits:

Salary : $13