What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn Lehighton - Jim Thorpe?
Overview
We are seeking a energetic and personable Front Desk Associate to be a welcoming face of our hotel. In this role, you will be responsible for creating a positive first impression by providing exceptional customer service, managing administrative tasks, and ensuring smooth daily operations. Your energy, organizational skills, and attention to detail will contribute significantly to our professional environment.
Core Responsibilities
Guest Reception and Check-In/Check-Out: Front desk staff greet guests warmly, handle check-in and check-out procedures, issue room keys, and provide information about hotel amenities, rates, and services
They ensure that the first and last impressions of the hotel are positive, which significantly impacts guest satisfaction
Customer Service and Problem Resolution: Front desk employees respond to guest inquiries, handle complaints, and resolve issues promptly to ensure a comfortable stay. They also provide local information, such as directions, dining options, and attractions
Coordination with Other Departments: The front desk communicates with housekeeping, maintenance, and other hotel departments to meet guest needs, such as special room requests, maintenance issues, or housekeeping schedules
Summary
The hotel front desk serves as the first point of contact and operational hub for guests. Duties extend beyond check-in and check-out to include reservations, guest services, coordination with other departments, and administrative tasks. By combining strong customer service skills with operational knowledge, front desk staff play a critical role in shaping the overall guest experience and supporting hotel operations
Pay: From $12.00 per hour
Work Location: In person
Salary : $12