What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn - Leeds, AL?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience at our hotel or resort.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries and resolve issues promptly to enhance their stay.
- Maintain accurate records of reservations, cancellations, and guest information.
- Operate multi-line phone systems to assist guests with inquiries or requests.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Strong customer service skills with a focus on guest relations and satisfaction.
- Experience in hospitality management or hotel management preferred.
- Familiarity with front desk operations in a hotel or resort setting is advantageous.
- Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
- Proficient in phone etiquette and handling multi-line phone systems efficiently.
- Ability to work well under pressure while maintaining attention to detail.
- Excellent interpersonal skills to foster positive relationships with guests and team members.
- Previous experience in night audit procedures is beneficial but not required. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Benefits:
- Employee discount
- Free parking
- Paid time off
Work Location: In person