Front Desk Agent

$16 per hour

JOB TITLE: Front Desk Attendant

REPORTS TO: Guest Service Manager

PRIMARY RESPONSIBILITIES

· Audits all accounts to ensure they balance, to include such accounts as tray and city ledgers, reservation deposits, credit card accounts, and room, food and beverage and banquet charges.

· Transfers charges and deposits to master accounts

· Closes necessary accounts at month end

· Prepares final reports of all daily revenue summaries

· Posts all room and tax revenues and late charges

· Operates and/or understands in-house computer systems

· Carries our responsibilities of desk clerk as necessary

· Maintains positive communication with accounting department

· Follows all company policies and procedures as outlined in Policy Manual

· Is skilled in and responsible for Life Safety Procedures and equipment

· Participates (at some properties) as night time MOD

· Performs other assignments as requested

JOB SPECIFICATIONS

Physical Demand: Requires long periods of sitting and ability to work evening schedule as Night Auditor’s chief responsibility is to balance the day’s receipts. Requires ability to move fingers and hands quickly and easily: Handling, Feeling. Requires ability to communicate orally and in writing with both guests, management, and members of front office/hotel staff: Talking, Hearing. Requires ability to perform repetitive tasks such as sitting in front of computer screen or at the PBX. Requires ability to lift 50-75 pounds infrequently (several times a week).

Special Circumstances: As Night Auditor may be sole front office individual at some hotels and may function as evening manager on duty, position may require significant amount of walking, standing.

Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. If functioning as MOD, may be necessary to perform outside assignments, i.e. monitoring of parking lot or grounds.

Essential Skills: Requires knowledge of auditing, bookkeeping, and accounting procedures to include report preparation. Requires knowledge of front desk/reservations procedures and may require knowledge of Manager on Duty responsibilities, to include knowledge of interdepartmental communications. Requires ability to operate all Front Office equipment.

Educational/Vocational Preparation: High school graduate or equivalent. Completion of related course work in accounting, bookkeeping will be given preference. One year experience in auditing and bookkeeping, accounting. One year experience as a front desk clerk.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $16