Executive Housekeeper/Front Desk

$18 per hour

JOB TITLE: Front Desk Attendant

REPORTS TO: General Manager

PRIMARY RESPONSIBILITIES

· Audits all accounts to ensure they balance, to include such accounts as tray and city ledgers, reservation deposits, credit card accounts, and room, food and beverage and banquet charges.

· Transfers charges and deposits to master accounts

· Closes necessary accounts at month end

· Prepares final reports of all daily revenue summaries

· Posts all room and tax revenues and late charges

· Operates and/or understands in-house computer systems

· Carries our responsibilities of desk clerk as necessary

· Maintains positive communication with accounting department

· Follows all company policies and procedures as outlined in Policy Manual

· Is skilled in and responsible for Life Safety Procedures and equipment

· Participates (at some properties) as night time MOD

· Performs other assignments as requested

JOB SPECIFICATIONS

Physical Demand: Requires long periods of sitting and ability to work evening schedule as Night Auditor’s chief responsibility is to balance the day’s receipts. Requires ability to move fingers and hands quickly and easily: Handling, Feeling. Requires ability to communicate orally and in writing with both guests, management, and members of front office/hotel staff: Talking, Hearing. Requires ability to perform repetitive tasks such as sitting in front of computer screen or at the PBX. Requires ability to lift 50-75 pounds infrequently (several times a week).

Special Circumstances: As Night Auditor may be sole front office individual at some hotels and may function as evening manager on duty, position may require significant amount of walking, standing.

Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. If functioning as MOD, may be necessary to perform outside assignments, i.e. monitoring of parking lot or grounds.

Essential Skills: Requires knowledge of auditing, bookkeeping, and accounting procedures to include report preparation. Requires knowledge of front desk/reservations procedures and may require knowledge of Manager on Duty responsibilities, to include knowledge of interdepartmental communications. Requires ability to operate all Front Office equipment.

Educational/Vocational Preparation: High school graduate or equivalent. Completion of related course work in accounting, bookkeeping will be given preference. One year experience in auditing and bookkeeping, accounting. One year experience as a front desk clerk.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

JOB TITLE: Executive Housekeeper

REPORTS TO: General Manager

JOB SUMMARY: Manages all facets of the Housekeeping Department, ensuring

maintenance of high levels of guest service and satisfaction to include guest rooms,

laundry, public areas and work areas. Provides training to departmental employees.

Enforces policies and procedures and standards as established by systems operation.

PRIMARY RESPONSIBILITIES:

HOTEL PROFITABILITY:

· Assists General Manager in the development of the Housekeeping department’s actual budget and monitors department’s performance as compared to budget.

· Manages according to established company procedures.

· Schedules staff according to forecasted occupancy.

· Orders and receives supplies to maintain adequate inventory levels.

· Monitors and maintains level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas.

· Compiles and reports accurate guest-room status to Front Office.

· Enforces standard procedures for the acceptance, security, and return of guest lost and found items.

· Communicates any discrepancies in room status and ensures that corrective action is taken.

· Communicates with other department heads to resolve deficiencies and repair items.

· Performs special assignments and projects as requested.

· Participates in MOD program.

· Maintains security of keys & masters as signed out only.

ASSET MANAGEMENT:

· Maintains standard procedures for security of on-loan equipment.

· Conducts monthly inventory of linen, supplies and equipment.

· Maintains budgeted labor standards by forecasting and comparing forecast to actual.

· Establishes and maintains cost-control systems on linen inventories cleaning supplies and labor costs, by forecasting and comparing forecast to actual.

PRODUCT QUALITY/GUEST SATISFACTION:

· Maintains room quality and amenities based on hotel objectives and policy and procedures.

· Ensures quality services are rendered in meeting guests’ needs and that good guest relations are enhanced.

· Works with other department heads to resolve guest complaints.

HUMAN RESOURCES:

· Is responsible for the hiring, termination, performance evaluations, training and development of all housekeeping and laundry staff.

· Maintains departmental communication through the effective use of staff meetings, log books and bulletin boards.

JOB SPECIFICATIONS:

Physical Demands: Requires walking and standing to a significant degree. Requires ability to perform cleaning services during training of staff or shortages of staff, e.g., making beds, vacuuming, cleaning bathrooms: Lifting, Bending, Stretching, Handling, Feeling. Requires ability to communicate both orally and in writing with guests and housekeeping/hotel staff: Talking, Hearing.

Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes.

Essential Skills: Knowledge of budgeting, forecasting, staffing, scheduling. Ability to supervise/manage and knowledge of management responsibilities to hotel and to employees. Ability to order and receive supplies and maintain adequate inventory levels. Ability to communicate effectively with members of other hotel departments. Requires familiarity with applicable franchise standards and procedures.

Educational/Vocational Preparation: Associate’s degree in Hotel Management preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree. Minimum five years housekeeping experience with three years in a supervisory capacity required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $16