What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hampton Inn Lancaster?
Following duties and responsibilities according to the company and brand standards.
- Guest Check-in & Check-out
- PMS Operations
- Cash Handling & Credit Card Transactions
- Practice of telephone techniques and etiquette.
- Practice of Front Office Emergency/Security Procedures
- Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied.
- Take reservations-Guest Rooms and Meeting Rooms
- Assist with Administrative Duties as assigned by Management
- Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.
- Communicate with Housekeeping for guest requests and inquiries.
- Communicate with Maintenance for any technical repairs in guest rooms.
- Handle guest complaints and/or pass them to the right managerial channels immediately.
- Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
- Minor Decision Making
- Take Group Reservations & Set up Group Blocks
- Sales of Guest Rooms with New Arrivals and Phone Inquiries
- Follow All Policies & Procedures as Outlined in the Employee Handbook.
- Demonstrate professional business appearance at all times.
- Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
- Operate Laundry as Directed
- Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
- Must be able to help in any department when needed.
- Perform any other duties as assigned by the management.
Required Skills:
- Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
- Basic Math
- Hand Writing
- Computer Skills/Keyboard/Typing Skills
- Operate a 10 Key Calculator
- Hospitable, Civil Contact with the Public
- Ability to Work Independently, with Little to no Supervision
- Ability to Complete Multiple Tasks Simultaneously
- Night Audit/Basic Accounting Skills/Training.
The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.