What are the responsibilities and job description for the Sales Coordinator position at Hampton Inn / Homewood Suites Houston Downtown?
Job Title: Sales Coordinator
Department: Sales
Supervisor: Director of Sales
Summary
The Hotel Sales Coordinator plays a vital role in supporting the sales team and ensuring smooth operations for group bookings and events. This position combines customer service, administrative support, and event coordination to help drive revenue and increase guest satisfaction.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Sales & Client Support: Assist the sales team with proposals, contracts, presentations, and promotional materials.
• Group Reservations Management: Coordinate group bookings, manage rooming lists, and ensure accurate reservation details are communicated across departments.
• Event Coordination: Liaise with clients and internal teams to execute meetings, conferences, and special events seamlessly.
• Administrative Duties: Maintain sales databases, generate reports, schedule meetings, and handle internal communications.
• Customer Relationship Management: Respond to inquiries, maintain client relationships, and ensure a high level of service throughout the booking process.
• Marketing Assistance: Support marketing efforts through social media, promotional campaigns, and collateral creation.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.