What are the responsibilities and job description for the Night Auditor / Guest Service Representative position at Hampton Inn Gulfport?
Night Auditor / Guest Service Representative – Hampton Inn Gulfport (Opening April 2026)
Location: 400 Beach Blvd, Gulfport, Mississippi, 39507
Company: A&R Group
Job Type: Full‑time & Part‑time | Hourly, Non‑Exempt
NOW HIRING: NIGHT AUDITOR / GUEST SERVICE REPRESENTATIVE
Hampton Inn – Gulfport, Mississippi Grand Opening April 2026 | Join the Opening Team of a Brand‑New Hilton Property
A&R Group is preparing to open the new Hampton Inn Gulfport in April 2026, and we are seeking dependable, detail‑oriented Night Auditors / Guest Service Representatives to support overnight operations and ensure a smooth, welcoming experience for all guests. This role is essential to hotel security, guest satisfaction, and the accurate completion of the nightly audit.
Both full‑time and part‑time positions are available.
Role Overview
The Night Auditor/GSR oversees front desk operations during overnight hours, provides exceptional guest service, and completes the nightly audit according to Hilton and A&R standards. This position also supports breakfast setup and assists other departments as needed.
Key Responsibilities
- Greet, check in, and check out guests with professionalism and efficiency
- Provide excellent customer service, answer phone calls, and assist with guest inquiries
- Make same‑day and future reservations; block rooms based on guest needs and availability
- Pre‑register group arrivals, prepare key packets, and organize arrival materials
- Register guests, verify payment methods, and ensure accurate documentation
- Enter credit card and ID information securely into the property management system
- Anticipate guest needs and respond promptly and courteously
- Address and resolve guest complaints to ensure satisfaction
- Document guest requests and communicate follow‑up needs to appropriate departments
- Complete nightly audit tasks according to brand and company standards
- Prepare and submit required nightly reports to corporate staff
- Assist with breakfast setup during early morning hours
- Support other departments as needed, including Housekeeping, Laundry, and events
- Maintain cleanliness of the front desk and back office areas
- Handle Lost & Found items according to policy
- Protect confidentiality of company information and guest data
- Uphold all Hilton brand standards, A&R policies, and safety procedures
- Serve as a Brand Ambassador for A&R Group’s culture, mission, and values
- Perform other duties as assigned
Qualifications
- Previous hospitality experience preferred but not required
- Intermediate computer proficiency, including Microsoft Office
- Must be available to work overnight shifts, including weekends and holidays as needed
- High energy, self‑motivated, and able to work independently
- Strong customer‑service and communication skills
- Ability to work in a fast‑paced, high‑pressure environment
- Strong problem‑solving skills and ability to manage multiple priorities
- Dependable, adaptable, and results‑driven
- Passion for delivering exceptional guest service
- Ability to stand, walk, bend, and move throughout the hotel for extended periods
- Ability to lift up to 25 lbs. and perform repetitive arm and hand movements
- Professional, ethical, and a strong team player
- Quick learner with strong attention to detail
Working Conditions
- Frequent standing, walking, bending, and lifting
- Repetitive movements of shoulders, elbows, and hands
- Ability to push, pull, and carry moderate weight
- Overnight schedule with early‑morning responsibilities
Why Join A&R Group?
- Be part of the opening team for a brand‑new Hampton Inn
- Supportive leadership and a people‑focused culture
- Opportunities for growth within a rapidly expanding hospitality company
- Competitive pay and benefits
Please submit your resume and indicate whether you are seeking full‑time, part‑time, or either.
REQUIREMENTS
A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.