What are the responsibilities and job description for the Operations Manager position at Hampton Inn Greefield IN?
The Operations Manager is responsible for the day-to-day leadership of hotel operations with a primary focus on Housekeeping excellence and Front Office performance. This role ensures guest satisfaction, operational efficiency, brand standards compliance, and effective team leadership across departments. The Operations Manager plays a hands-on role in maintaining cleanliness, service quality, and operational consistency throughout the hotel.
Key Responsibilities
Housekeeping Management (Primary Focus)
- Lead, train, and supervise the housekeeping team to ensure consistent delivery of Hampton brand cleanliness standards
- Oversee daily housekeeping operations including room assignments, inspections, scheduling, and productivity tracking
- Conduct regular room inspections and public area audits to ensure quality, safety, and cleanliness standards are met
- Manage housekeeping inventory, supplies, and linen controls to minimize loss and control costs
- Develop and enforce cleaning procedures, safety protocols, and preventive maintenance reporting
- Collaborate with maintenance to address room deficiencies and ensure timely resolution
- Coach and mentor housekeeping staff, including onboarding, performance evaluations, and corrective action
- Maintain staffing levels and labor efficiency aligned with occupancy and business needs
Front Office Management
- Support and supervise front desk operations to ensure exceptional guest service and smooth daily operations
- Ensure proper handling of guest check-ins, check-outs, billing, reservations, and guest concerns
- Assist with training front office staff on brand standards, systems, and service expectations
- Address guest feedback and service recovery issues promptly and professionally
- Ensure compliance with cash handling, audit procedures, and operational policies
Operations & Leadership
- Assist the General Manager with overall hotel operations, planning, and performance goals
- Ensure compliance with Hilton brand standards, company policies, and local regulations
- Participate in scheduling, payroll review, and labor management across departments
- Monitor guest satisfaction scores and implement action plans for improvement
- Foster a positive, accountable, and team-oriented work environment
- Lead by example with a hands-on, service-driven approach
Qualifications & Skills
- Previous hotel operations experience required; strong housekeeping leadership experience preferred
- Knowledge of Hilton brand standards and systems is a plus
- Proven ability to manage teams, schedules, and operational priorities
- Strong attention to detail with a commitment to cleanliness and quality
- Excellent communication, organizational, and problem-solving skills
- Ability to work flexible schedules, including weekends and holidays
- Physically able to conduct room inspections and assist operationally as needed
What We Offer
Benefits:
- Paid time off
- Employee discount at Hilton properties worldwide
- Health insurance
- Vision Insurance
- Dental Insurance
- Life insurance
- Access to affordable ancillary benefits
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Experience:
- Cleaning: 2 years (Preferred)
Ability to Commute:
- Greenfield, IN 46140 (Required)
Ability to Relocate:
- Greenfield, IN 46140: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20