What are the responsibilities and job description for the General Manager position at Hampton Inn Grand Rapids South?
Full Job Description
Are you the right applicant for this opportunity Find out by reading through the role overview below.
We are looking for an energetic General Manager to oversee the Hampton Inn Grand Rapids South hotel in Wyoming - on the SW side of Grand Rapids. The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Duties and Responsibilities
- Ensures compliance with the management company and franchise standards for personnel administration and performance, service to patrons, and room rates.
- Delivers outstanding guest service and financial performance.
- Delegates authority and assigns responsibility to all employees; supervises work activities of all employees.
- Ensure staff receives proper training for each position, including safety training and standard operating procedures.
- Allocates funds, authorizes expenditures, and assists departmental managers in budget planning.
- Monitors cost controls for each department on a regular basis.
- Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
- Answers patrons' complaints and resolves problems to maintain Guest Satisfaction.
- Handles and resolves employee issues.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensures employee paperwork, work schedules, and payroll are completed and submitted in a timely manner.
- Audits daily reports and processes monthly reports.
- Sends out Direct Bill Statements monthly.
- Orders supplies and equipment as needed and in accordance with company procedures.
- Must be in close proximity to manage hotel situations / emergencies.
Required Skills and Experience
Hilton Experience - Preferred but not required.
Job Type : Full-time
Pay : $50,000.00 - $70,000.00 per year
Benefits :Schedule :
Experience :
Work Location : In person
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Salary : $50,000 - $70,000
