What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Gainesville?
**Job Summary:** We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional guest service, checking guests in and out, and ensuring a positive experience for all visitors. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct them appropriately - Handle guest inquiries and provide accurate information about the hotel facilities and services - Process reservations, cancellations, and modifications - Assist with guest requests and resolve any issues promptly - Maintain a clean and organized front desk area **Experience:** - Previous experience in a hospitality or hotel setting preferred - Strong communication skills with excellent phone etiquette - Proficiency in using phone systems and hospitality management software - Ability to perform night audit duties is a plus - Bilingual skills are advantageous for interacting with diverse guests This Front Desk Agent position offers an exciting opportunity to be part of a dynamic team in the hospitality industry. If you are passionate about delivering exceptional guest services and thrive in a fast-paced environment, we encourage you to apply.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Food provided
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Every weekend
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Gainesville, FL 32608 (Required)
Ability to Relocate:
- Gainesville, FL 32608: Relocate before starting work (Required)
Work Location: In person
Salary : $14
