What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hampton Inn - Cornelius?
Overview
We are seeking a dedicated and personable Hotel Front Desk Clerk to join our team as a full time evening shift agent. This role is vital in creating a welcoming atmosphere for our guests and ensuring their stay is comfortable and enjoyable. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various front desk operations efficiently.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Handle reservations and modifications through phone systems and online platforms.
- Address guest inquiries and concerns promptly, providing exceptional guest services to enhance their experience.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Maintain the front desk area, ensuring it is organized and welcoming at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks as needed, including filing and record keeping.
Qualifications
- Previous experience in hospitality or hotel management is preferred but not mandatory.
- Strong customer service skills with a focus on guest relations.
- Familiarity with front desk operations, including night audit procedures.
- Proficiency in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A positive attitude with a commitment to providing outstanding guest experiences.
Join our team as a Hotel Front Desk Clerk where your contributions will directly impact our guests' satisfaction and overall experience!
Job Types: Full-time, Part-time
Pay: $14.50 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $16