Full Time 2nd Shift Front Desk Hampton Inn

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and addressing their needs efficiently. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks in a fast-paced environment. Previous experience helpful.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
• Maintain guest accounts by processing payments and updating reservations.
• Assist with night audit duties as required, ensuring all transactions are balanced at the end of the day.
• Provide excellent phone etiquette when answering calls, taking reservations, or addressing guest concerns.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold high standards of guest relations by resolving issues or complaints in a professional manner.
• Maintain an organized front desk area, including managing supplies and paperwork.

Requirements

• Previous experience in hospitality helpful.
• Strong customer service skills with a focus on guest relations.
• Excellent phone etiquette and communication skills.
• Ability to work flexible hours, including evenings and weekends.
• Multilingual abilities are a plus for enhancing guest interactions.
• Detail-oriented with strong organizational skills to manage multiple tasks effectively.
• A positive attitude and willingness to learn in a dynamic environment.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Type: Full-time

Pay: $13.00 - $14.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Cedar Rapids, IA 52404 (Required)

Ability to Relocate:

• Cedar Rapids, IA 52404: Relocate before starting work (Required)

Work Location: In person

Benefits:

Salary : $13 - $15