What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Carefree?
Join our team in the heart of Carefree, Arizona, where hospitality meets the beauty of the Sonoran Desert. We are seeking a friendly, professional, and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this role, you will create memorable first impressions, assist guests with their needs, and ensure a smooth and enjoyable stay from check-in to check-out. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering exceptional customer service, we’d love to hear from you!
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like PEP PMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills