What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton?
Pay: From $17.00 per hour
Job description:
We are currently hiring for a front desk agent position at the Hampton by Hilton Spokane Airport hotel. Come find out why we're one of the top hotels in Spokane! We offer amazing benefits: heavily discounted hotel stays at Hilton branded properties (as low as $40 a night!), length of service bonuses, employee of the quarter bonuses, cash for comments in positive reviews, medical, dental, vision, 401K with match when vested, etc. Must have open availability, evenings and weekends as needed.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and problem-solving skills
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Requirements:
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in using phone systems and computer software
- Previous experience in a similar role is preferred but not required
- High school diploma or equivalent
Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in ensuring a positive guest experience by providing exceptional customer service. If you have excellent communication skills, enjoy working in a fun environment, and have a passion for guest relations, we would love to hear from you.
Apply today to join our team!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evenings as needed
Experience:
- Hotel front desk: 1 year (Preferred)
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel front desk: 1 year (Preferred)
Work Location: In person
Salary : $17
