Associate

Job Description for Hotel Maintenance

JOB TITLE: Maintenance Worker

REPORTS TO: Front Office Manager/General Manager

POSITION SUMMARY:

A Hotel Maintenance Worker is responsible for the hotel infrastructure to ensure functionality, safety, and the hotel interior/exterior is properly maintained and repaired. Responsible for maintenance, cleanliness, installations, and renovation projects.

Duties and Responsibilities:

• Respond and attend to guest repair requests.

• Welcome and acknowledge all guests according to company standards, anticipate and address guests.

• Maintain cleanliness of the hotel’s interior and exterior by mopping, sweeping, removing trash, and emptying garbage cans.

• Understand and operate electrical, plumbing, refrigeration, and boiler systems.

• Communicate with different types of people to comprehend what they want and to provide them with information and assistance.

• Check for new maintenance requests Management and update with remarks to Front Desk and/or Management once the task is completed.

• Update the maintenance work order form / Job card and file them.

• Ensure hazard signs are placed to meet hotel policies and requirements.

• Ability to prioritize and organize work assignments.

• Ability to work under pressure situations and exercise good judgements.

• Ability to focus attention on details, speed and accuracy.

• Ability to maintain confidentiality of hotel guests and pertinent hotel information.

• Ability to ensure security of guest room access and hotel property.

• Ability to read and understand test equipment, measuring devices, and safety manuals.

• Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts.

• Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items.

• Program TV's and perform general housekeeping and engineering-related inventory duties.

• Test, troubleshoot and perform basic repair on all types of equipment.

• To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.

• To operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.

• To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.

• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.

• Carry out specific oral and written instructions.

• Maintain maintenance inventory and requisition parts and supplies as needed.

• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

• Maintains the hotel facility and related equipment in a safe and efficient manner.

• Performs other duties as assigned by Management.

PREREQUISITES

An ideal candidate will be detail oriented, have problem solving abilities, physical ability, not limited to, lifting and standing on your feet for long periods of time, able to work quickly under pressure, and have versatility.