What are the responsibilities and job description for the Hotel Night Auditor position at Hampton Inn by Hilton Warsaw, IN?
### Job Overview:
We are seeking a friendly and professional Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
### Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and empathy
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
- Perform night audit duties as needed
### Experience:
- Previous experience in hotel management or hospitality management is preferred
- Familiarity with phone systems and reservation software is a plus
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- A friendly and outgoing personality with a passion for providing exceptional guest service
- Fluency in multiple languages is a bonus
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply today!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Ability to Relocate:
- Warsaw, IN 46580: Relocate before starting work (Required)
Work Location: In person
Salary : $16