What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton Simpsonville KY?
Front Desk AgentOverview
We are seeking a dynamic and personable Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations with enthusiasm, ensuring a smooth and professional experience for guests, visitors, clients, and team members alike. Your energy and organizational skills will help create a positive first impression and support the efficient functioning of our hotel.
This paid position offers an exciting opportunity to develop your customer service, administrative, and hospitality skills while contributing to a welcoming and professional team environment.
Duties
- Greet guests and visitors warmly, providing excellent customer service and assistance.
- Answer multi-line phone systems promptly, directing calls accurately and professionally.
- Assist guests with check-ins, check-outs, reservations, payments, and general questions.
- Manage reservations and guest information using hotel property management systems.
- Perform data entry tasks with precision, maintaining accurate records.
- Handle clerical duties such as filing, proofreading, and basic word processing as needed.
- Assist with office and front desk management tasks, including supply inventory, mail distribution, and basic troubleshooting.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Address guest requests and concerns professionally and work to provide appropriate solutions.
- Follow hotel policies, procedures, and brand standards consistently.
- Communicate effectively with housekeeping, maintenance, management, and other departments to ensure smooth daily operations.
Skills & Qualifications
- Strong computer literacy and familiarity with Microsoft Office, Word, Excel, and spreadsheets.
- Experience with hotel front desk operations or customer service is preferred.
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Exceptional phone etiquette and communication skills.
- Strong attention to detail and accuracy when handling reservations, payments, and guest information.
- Demonstrated ability to provide friendly, professional, and dependable customer service.
- Strong time management skills with the ability to prioritize tasks and meet deadlines.
- Ability to work independently as well as part of a team.
Schedule & Availability Requirements
Open availability is strongly preferred. Candidates must be willing and able to work a variety of shifts based on hotel business needs, including:
- 1st Shift: 7:00 AM – 3:00 PM
- 2nd Shift: 3:00 PM – 11:00 PM
- Night Audit: 11:00 PM – 7:00 AM
- Weekends and holidays are required as scheduled.
- Flexibility to work different shifts and adjust availability based on business needs is expected.
Previous hospitality or hotel experience is a plus, but we are willing to train the right candidate who demonstrates a strong work ethic, positive attitude, and commitment to excellent guest service.
Join us as a Front Desk Agent and be the friendly face that sets the tone for our guests' experience! Your proactive approach, professionalism, and dedication will help create a welcoming environment while ensuring our hotel runs smoothly every day.
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person