What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton Manchester NH?
Overview
We are seeking a dynamic and personable Front Desk Agent to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring smooth operations at the front desk. Your energetic approach and excellent communication skills will help create a positive environment while managing administrative tasks efficiently. This paid position offers an exciting opportunity to develop your office management skills and provide outstanding customer support in a fast-paced setting.
Duties
- Greet visitors and clients warmly, providing professional and friendly assistance upon arrival
- Manage multi-line phone systems to handle inquiries, direct calls, and relay messages accurately
- Maintain organized front desk area, including filing, data entry, and managing office supplies
- Utilize productivity software such as Microsoft Office, Google Workspace, spreadsheets, and word processing tools for various administrative tasks
- Schedule appointments and manage calendar systems to ensure efficient time management for staff and clients
- Assist with clerical duties including proofreading documents, maintaining client records, and updating databases like QuickBooks or bookkeeping software
- Provide exceptional customer service by addressing questions promptly and supporting client communication efforts
Requirements
- Proven experience in office management or administrative roles with strong clerical skills
- Excellent computer literacy with proficiency in Microsoft Office Suite, Google Workspace, spreadsheets, and data entry software
- Strong organizational skills with the ability to multitask effectively in a busy environment
- Exceptional phone etiquette and communication skills for handling inquiries via phone or in person
- Bilingual abilities are highly desirable to serve diverse clientele effectively
- Experience with multi-line phone systems, front desk operations, and customer support is preferred
- Knowledge of QuickBooks or bookkeeping software is a plus; familiarity with medical or dental receptionist duties is advantageous
- Demonstrated ability to manage calendars, perform data entry accurately, proofread documents meticulously, and maintain confidentiality
Join our team as a Front Desk Agent where your enthusiasm and professionalism will make a meaningful impact every day! This role is ideal for individuals eager to grow their office management expertise while delivering top-tier customer service in a supportive environment.
Pay: $16.00 - $17.00 per hour
Work Location: In person
Salary : $16 - $17