Guest Service Agent

Overview

Join our dynamic hospitality team as a Guest Service Agent and become the welcoming face of our esteemed property! In this lively role, you will be the first point of contact for guests, delivering exceptional customer service and ensuring their stay begins with a positive impression. Your energetic approach and attention to detail will help create memorable experiences, foster guest satisfaction, and uphold the high standards of our hospitality environment. Whether managing reservations, assisting with guest inquiries, or coordinating with other departments, your enthusiasm will drive guest relations forward.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience using property management systems (PMS) such as OPERA or similar platforms.
• Handle guest requests efficiently, offering solutions and information to enhance their stay while maintaining excellent phone etiquette and communication skills.
• Manage reservations through hospitality management software, ensuring accuracy and timely updates for check-ins and check-outs.
• Assist guests with inquiries about hotel amenities, local attractions, and services in multiple languages or bilingual capacity to accommodate diverse clientele.
• Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly and uphold hotel standards.
• Conduct night audits when required, balancing accounts and preparing reports to ensure smooth overnight operations.
• Follow hotel emergency procedures diligently to ensure guest safety at all times while providing exceptional guest services.

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel or resort environment.
• Strong customer service skills with a problem-solving attitude; able to handle guest concerns professionally and efficiently.
• Familiarity with property management systems (PMS), especially OPERA or equivalent hotel management software.
• Multilingual or bilingual abilities are highly desirable to serve our diverse guest base effectively.
• Knowledge of hotel emergency procedures, guest relations, and night audit processes preferred.
• Excellent phone communication skills coupled with a polished phone etiquette to manage reservations and guest inquiries seamlessly.
• Previous experience working with hospitality reservation systems and property management systems (PMS).

Join us in creating welcoming environments where every guest feels valued! Your energetic spirit combined with your dedication to exceptional service will make a lasting impact on our guests’ experiences. We are committed to supporting your growth in the hospitality industry while offering an engaging work environment where your enthusiasm can shine!

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Benefits:

Salary : $14 - $15