PART TIME HOTEL NIGHT AUDITOR

Company Overview

Hampton by Hilton is dedicated to creating a safe and relaxing experience for all guests, emphasizing cleanliness, health, and safety. With a global presence across multiple brands, we prioritize guest well-being and travel flexibility to ensure a peaceful stay for everyone.

Job Overview

We are seeking a motivated Part-Time Hotel Night Auditor to join our team! This energetic role is vital in ensuring smooth overnight operations, guest satisfaction, and accurate financial reporting. As a Night Auditor, you will be the first point of contact during the night shift, handling guest inquiries, managing reservations, and maintaining hotel security protocols. Your enthusiasm and attention to detail will help deliver an exceptional guest experience while supporting hotel management in daily tasks. THIS JOB IS A ONE NIGHT POSITION FOR SUNDAY NIGHTS 9pm - 7am. THIS IS AN OVERNIGHT POSITION. You will enjoy immediate Hilton Hotel Employee discounts worldwide.

Responsibilities

• Greet and assist guests arriving or departing during the overnight hours with professionalism and warmth
• Conduct nightly audits of all financial transactions using property management systems (PMS) such as PEP or similar platforms
• Verify guest reservations and update account information accurately in hospitality reservation systems
• Respond promptly to guest requests, inquiries, and resolve issues with excellent customer service problem-solving skills
• Maintain security by monitoring CCTV surveillance, conducting patrols, and following hotel emergency procedures
• Prepare detailed shift reports, incident logs, and financial summaries for management review
• Ensure phone communication etiquette is upheld when handling guest calls or internal inquiries

Experience

• Previous experience in hospitality management or front desk operations preferred
• Familiarity with hotel management software such as PEP or other property management systems (PMS)
• Strong customer service skills with the ability to handle guest relations effectively
• Multilingual or bilingual abilities are a plus for communicating with diverse guests
• Knowledge of hotel emergency procedures and guest safety protocols
• Experience working in resort environments or hotels with extensive guest services is advantageous
• Excellent phone etiquette and client communication skills are essential for success in this role

Pay: From $18.75 per hour

Expected hours: 10.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $19