Housekeeping Worker

Housekeeper / Room Attendant / Laundry Job Description

Job Title: Housekeeper (Room Attendant) Laundry Attendant

Location: Hampton Inn by Hilton, Bermuda Run, NC

Reports To: Executive Housekeeper or General Manager

FLSA Status: Non-Exempt

Job Type: Part-Time/Full-Time, Hourly

Job Summary:

The Housekeeper is responsible for the cleanliness, arrangement, and overall presentation of guest rooms and public areas in accordance with Hampton by Hilton brand standards. The position requires attention to detail, a strong work ethic, and a commitment to providing outstanding service. This position complies with all federal and North Carolina employment laws, including those related to safety, wage and hour, and non-discrimination.

Essential Duties and Responsibilities:

• Prepare housekeeping cart with supplies and linen for daily use

• Strip beds, collect soiled linens and terry, and replenish clean items as needed

• Make beds and arrange linens according to Hilton standards

• Clean guest rooms, including dusting, vacuuming, sweeping, mopping, and sanitizing

• Thoroughly clean bathroom areas, including tubs, toilets, sinks, mirrors, and floors

• Remove and dispose of trash and used amenities

• Replenish guest supplies and amenities

• Inspect rooms for safety hazards and ensure the functionality of fixtures and appliances

• Report maintenance issues and lost & found items to supervisor

• Maintain cleanliness and organization of assigned linen closets

• Ensure room readiness in accordance with Hampton brand standards

• Complete room cleaning within designated timeframes (24 minutes per room standard)

• Respond to guest requests such as additional towels or preferred amenities

• Follow established deep cleaning schedules and procedures

• Adhere to Hampton by Hilton Housekeeping Service Standards at all times

• Perform additional tasks as assigned by the Manager on Duty

Laundry Responsibilities:

• Pre-sorting linens to locate and salvage stained or torn items.

• Recording counts for discarded linens.

• Loading and operating commercial washers and dryers.

• Folding and stacking towels, sheets, and other linens.

• Cleaning and organizing the laundry / storage area.

• Reporting equipment problems to maintenance.

• Maintaining appropriate guest service and work habits.

• Following Hampton Brand General Rules and Expected Behaviors Standards.

• Responsibilities will also include any task assigned by manager on duty.

Minimum Qualifications:

• High school diploma or equivalent preferred

• Previous housekeeping or hospitality experience preferred but not required

• Ability to stand, bend, stoop, and lift for extended periods

• Must be able to lift up to 30 pounds and push/pull housekeeping cart

• Ability to communicate clearly and courteously with guests and staff

• Must be legally authorized to work in the United States

• Ability to work weekends and holidays as needed

Working Conditions:

• Work performed in guest rooms, laundry areas, and common hotel areas

• Exposure to cleaning chemicals and lifting requirements

• Frequent standing, walking, bending, and lifting

Equal Employment Opportunity:

Hampton Inn by Hilton Bermuda Run is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic as established by federal or North Carolina law.

Expected hours: 25.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person