What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Atmore?
Job Summary
As a Front Desk Agent, you’ll create a welcoming, organized experience for clients and visitors while keeping daily office operations moving. You’ll answer and route calls, manage appointments, and handle accurate records and correspondence. This role suits someone with strong customer service, communication, and computer skills who can shift smoothly between tasks.
Duties
- Welcome visitors, respond to inquiries, and provide helpful customer support in person and by phone.
- Operate multi-line phone systems with professional phone etiquette; take messages and direct calls to the right person.
- Manage calendars, appointments, and routine office coordination; support office management and personal assistant tasks as needed.
- Complete data entry, typing, word processing, proofreading, spreadsheet updates, and filing with attention to accuracy.
- Your impact: Clear communication and dependable front desk support help clients get timely assistance and colleagues stay organized.
Skills
- Essential: Customer service, front desk, phone communication, client communication, organizational skills, and time management.
- Essential: Computer literacy, technical proficiency, typing, data entry, filing, proofreading, and productivity software, including Microsoft Office and spreadsheets.
- Preferred: Office experience, clerical experience, administrative experience, personal assistant experience, and familiarity with QuickBooks.
- Bilingual ability is a plus.
Work Location: In person