Front Office Manager

Job Overview

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and elevate the guest experience. In this pivotal role, you will oversee daily front office activities, ensuring seamless check-in and check-out processes, exceptional customer service, and efficient management of guest relations. Your leadership will set the tone for a welcoming environment that reflects our commitment to hospitality excellence. The ideal candidate is highly organized, multilingual or bilingual, and possesses a strong background in hotel management systems such as PEP and property management systems (PMS). Your proactive approach will ensure all front desk functions operate smoothly, from handling reservations to managing guest inquiries and resolving issues promptly.

Duties

• Supervise and coordinate all front desk activities, including guest check-in/check-out, reservations, and guest services
• Lead the night audit process to reconcile daily financial transactions accurately
• Manage multi-line phone systems, ensuring professional phone etiquette and prompt client communication
• Oversee the use of hospitality reservation systems like PEP and PMS to optimize booking efficiency
• Train and mentor front desk staff on customer service excellence, hotel procedures, and emergency protocols
• Handle guest complaints with problem-solving skills to ensure satisfaction and foster positive relationships
• Maintain knowledge of hotel emergency procedures, safety protocols, and guest security measures
• Facilitate effective communication between departments to enhance overall property operations
• Ensure compliance with hospitality standards, including guest privacy policies and health & safety regulations

Qualifications

• Proven experience in hotel management or front office supervision within a resort or hotel environment
• Strong knowledge of hospitality management systems such as PEP and property management systems (PMS)
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Exceptional customer service skills with a focus on guest relations and problem resolution
• Experience managing night audits, front desk operations, and multi-line phone systems
• Familiarity with hotel emergency procedures, guest safety protocols, and hospitality industry standards
• Excellent communication skills with professional phone etiquette and client interaction expertise
• Ability to lead a team confidently while maintaining high standards of hospitality service

Join us in creating memorable experiences for our guests! This paid position offers an exciting opportunity to lead a vibrant team in a fast-paced environment dedicated to exceptional hospitality. If you thrive on delivering outstanding service with energy and professionalism, we want to hear from you!

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $17