What are the responsibilities and job description for the Guest Service Representative position at Hampton Inn and Suites North Conway?
When you join Olympia Hotel Management you become part of a culture where our employees and guests are our top priority. Our employee's approach their work with passion, enthusiasm, and attention to customer satisfaction. They also champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.
Hampton Inn & Suites North Conway is located on White Mountain Highway nestled at the base of the White Mountains. Our close proximity to Mount Washington attractions, Story Land, Santa’s Village, and outlet shopping, along with an indoor water park, make our hotel the ideal location for families to gather and vacation. If you are looking to help us provide a remarkable stay for our guests with attentive and courteous service, please take a moment to apply. We offer great benefits including use of our indoor waterpark!
Our diverse team is built with people who demonstrate high levels of customer service, communicate effectively with guests and team members, and follow instructions. We look for new candidates who can learn quickly, pay attention to the detail, and maintain composure when working under pressure. We believe in promoting internal candidates, as evidenced by our management & supervisory team members who worked hard to take their careers to the next level.
This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. This is a great resume builder!
Compensation is $16 per hour.
Skills Required:
Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education:
Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- North Conway, NH 03860: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location