What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn and Suites - Hopkinsville KY?
Responsibilities include, but are not limited to, greeting and assisting with guest arrivals and departures by handling guest check-ins and check-outs, while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, and faxes, insuring complete guest satisfaction, and handling all Breakfast Attendants job descriptions at times when needed.
RESPONSIBLITIES:
· Ensure complete guest satisfaction & guest safety.
· Check in and Check out of the guest.
· Gives information about room and package rates.
· Must work alongside other team members in harmony.
· Informs guest of the hotel facilities.
· Must be friendly, helpful and well groomed and dressed to standards always complete with name tag as stated in the employee hand book and Hampton Inn & Suites standards.
· Must understand and adhere to cash handling policies.
· Make a great first impression.
· Complete guest registration /reservation process to include retrieval of all required information including address, company name and email address.
· Must be familiar with and adequately quote information for Hilton Honors program to include reward redemption and processing. Promote Hilton Honors to every guest during the reservation/check in process.
· Assign guest rooms based on preferences and availability. Informing next shift of any opportunities due to non-met service requests.
· Drives the revenue management process.
Work Remotely
- No
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Front Desk: 1 year (Preferred)
- Hotel Experience: 1 year (Required)
Ability to Commute:
- Hopkinsville, KY 42240 (Required)
Work Location: In person
Salary : $12 - $14