Guest Service Agent

Job Summary
Join our vibrant hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this dynamic role, you’ll be the first point of contact, providing exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your energetic approach will help foster a welcoming atmosphere, making every guest feel valued and cared for. Whether assisting with reservations, handling guest relations, or coordinating with other departments, your positive attitude will be key to delivering top-tier hospitality.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Manage multi-line phone systems with professionalism, providing accurate information and seamless communication.
• Handle guest inquiries, requests, and complaints promptly to ensure satisfaction and resolve issues effectively.
• Maintain detailed records of guest stays, reservations, and billing using hotel management software.
• Support night audit operations by reconciling accounts and preparing daily financial reports.
• Facilitate guest services such as luggage assistance, room upgrades, or special requests to enhance their stay.
• Collaborate with housekeeping, maintenance, and management teams to ensure guest needs are met swiftly and thoroughly.
• Uphold excellent phone etiquette and communication standards in all interactions.
• Assist in managing front desk operations during peak hours or staff shortages to maintain smooth service flow.
• Promote hospitality management principles by creating a welcoming environment that encourages repeat visits.

Experience

• Proven experience in hotel front desk operations or guest services within a resort or hospitality setting.
• Strong background in customer service with the ability to handle diverse guest needs professionally.
• Familiarity with hotel management software systems and multi-line phone systems is preferred.
• Experience with night audit procedures or hotel accounting practices is advantageous.
• Knowledge of hospitality management principles and guest relations strategies to foster positive experiences.
• Excellent communication skills coupled with phone etiquette expertise to engage guests warmly and professionally. Join us in delivering outstanding hospitality where every detail counts! Your energy, skills, and passion for service will make a lasting impact on our guests’ experiences—helping us create memorable stays that keep visitors coming back!

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person

Salary : $12 - $13