What are the responsibilities and job description for the General Manager - Hampton Inn and Suites Brier Creek position at Hampton Inn and Suites Brier Creek?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
General Manager - Winwood Hospitality Group | Full-Time Leadership Opportunity
Winwood Hospitality Group is seeking an accomplished, hands-on General Manager to lead the performance of one of our Hilton brand hotels. This role is ideal for a hospitality leader with food and beverage experience (4,000 sq ft), branded restaurant or private club experience, who can deliver exceptional guest experiences, build high-performing teams, strengthen profitability, and create repeatable operating practices that can scale across a growing portfolio. A full background and credit check will be conducted. Compensation package includes $90,000 base plus monthly variable compensation/bonus.
The Hotel General Manager reports to Winwood Hospitality Group’s ownership or executive leadership and serves as the senior on-property leader.
Key Responsibilities
- Lead hotel operations: Direct all property functions, including front office, housekeeping, maintenance, sales, revenue management, and food and beverage operations.
- Drive financial performance: Fully understand the annual budget, business levels, forecasting, labor management, expense controls, purchasing, cash controls, and achievement of revenue, profitability, and flow-through goals.
- Elevate the guest experience: Establish a visible leadership presence, monitor guest feedback, resolve escalated concerns, and implement service improvements that build loyalty and protect the hotel’s reputation.
- Food & Beverage: Fully understand the Food & Beverage/Banquets operation and oversee all aspects of the department from staffing, setups, executing events, etc.
- Build a strong team: Recruit, onboard, coach, retain, and hold leaders and associates accountable while creating an inclusive, service-focused culture.
- Grow revenue and market share: Partner with sales and revenue teams to optimize occupancy, average daily rate, RevPAR, local account production, digital presence, and community relationships.
- Protect the asset: Maintain high standards for cleanliness, preventive maintenance, life safety, security, capital planning, and brand or company quality assurance.
- Ensure compliance: Maintain adherence to applicable employment, licensing, accessibility, health, safety, and financial-control requirements.
- Communicate performance: Provide accurate, timely reporting and actionable recommendations to ownership and executive leadership.
Qualifications
- Three or more years of progressive hospitality and/or food & beverage (branded restaurants, private clubs) leadership experience, including experience as a General Manager, Assistant General Manager, or comparable senior operations leader. Candidates having prior food & beverage experience is considered beneficial.
- Demonstrate success improving guest/customer satisfaction, team engagement, revenue, and profitability.
- Strong command of financial statements, budgeting, forecasting, labor productivity, revenue management, and key performance indicators.
- Proven ability to lead cross-functional teams, establish accountability, and manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, negotiation, and stakeholder-management skills.
- Must have the ability to work a flexible schedule, including evenings, weekends, and holidays when operationally necessary.
What Success Looks Like
Success in this role means delivering a consistently excellent guest experience, achieving the property’s financial and operational goals, and developing a dependable leadership and operations team.
Compensation and Benefits
Winwood Hospitality Group offers a competitive compensation package commensurate with experience, which may include performance-based incentives and company benefits. Final details will be shared during the interview process.
How to Apply
Please COMPLETE ALL SECTIONS of the online application. In addition to the application, you can submit a résumé and a brief cover letter describing your leadership experience and measurable operating results directly to elizabeth@winwoodhospitality.com
Winwood Hospitality Group is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
ADDITIONAL RESPONSIBILITIES
Exercise complete direction of the hotel’s departments and contribute to the hotel’s primary goal of providing hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard. Be aware of, act on and/or report any issue that affects safety of guest or team member.
A hotel operates 365 days a year, 24 hours a day. During the course of your job, you may need to assist in areas of the hotel or with projects outside of your typical work areas.
Know why competitors are successful in our market and be able to directly market/sell against that competitor. Understand the parameters within which to make rate decisions based on occupancy levels, and when to consult with the company or revenue manager.
EDUCATION AND EXPERIENCE
- College level degree is desired, but not essential.
- Previous related experience – hospitality, hotel, front desk supervision or management - required. Experience in similar service level hotels preferred; basic food service safety and sanitation knowledge required.
- Comfort in computerized environment is essential.
KNOWLEDGE, SKILLS, ABILITIES
- Lead by example, create and foster professional relationships, engender team spirit. Work well and communicate effectively with managers, team members and departments. Administer progressive discipline in such a way that desired behavior changes are achieved.
- Read, write, perform mathematical computations such as adding, multiplying, calculating room rates, taxes, percentages.
- Effectively communicate with team members, hotel guests and clients, utilizing courtesy, tact and diplomacy.
- Possess excellent verbal and telephone skills
- Able to remain calm and organized in times of multiple demands
- Able to give and follow directions accurately and efficiently.
PHYSICAL/MENTAL DEMANDS
- While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for large portions of the day / shift. Duties require that the employee work with a computer, monitor and telephone; use hands to manipulate tools or controls; be able to lift and / or move objects including packages and shipments; must be able to lift approximately 25 pounds overhead.
- Must be able to sustain focus and attentiveness for extended periods of time.
- Must be able to plan several steps ahead, always being ready to move on to the next task within each shift; keep written notes so that we do not lose any request or essential information.
WORKING CONDITIONS
- Front Desk, Guest facing, public area environment.
- Office, telephone, on-line and computerized environment.
- Guest rooms, hotel laundry, mechanical rooms – mechanized equipment, cleaning chemicals and equipment, basic tools.
- Basic food prep, essentially heat and serve or thaw and serve – oven, knives and serving equipment
- Flexible schedule - can vary from week to week; must be available to work on weekends and holidays, first, second or third shifts.
Physical and Mental Demands and the Environmental Factors
Occasional (1 – 33% of the time)
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Frequent |
(34 – 66% of the time) |
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Constant |
(67 – 100% of the time) |
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Requires bending or twisting |
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_O__ |
Requires walking and running |
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_O__ |
Requires kneeling, crouching, stooping or crawling |
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_F__ |
Requires repetitive movement |
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_C__ |
Requires standing |
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_C__ |
Requires using hands to handle, control, or feel objects, tools or controls |
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_O__ |
Requires working outside in all types of weather conditions |
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Subject to cuts, burns, and bruises |
Salary : $90,000