What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn and Suites Albany GA?
About us
We are professional, customer-centric and engaging.
Our work environment includes:
- Growth opportunities
- Relaxed atmosphere
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide accurate information to guests or direct calls to the appropriate department
- Handle guest complaints or concerns with empathy and professionalism, resolving issues to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Skills:
- Excellent communication and interpersonal skills to interact effectively with guests and team members
- Strong customer service skills to provide exceptional guest experiences
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest registration and payment processing
- Ability to multitask and prioritize tasks in a fast-paced environment
Note: Previous experience in a similar role is preferred. Training will be provided.
Please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in this position. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $10