Front Desk Agent (Part-time)

Front Desk Agent- We are looking for a reliable, hardworking, detail-oriented person, to serve as our guests’ first point of contact and manage all aspects of their accommodation. As a front desk agent, your main responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

You must have reliable transportation and be available for any shift times between 7am and 11pm.

You must pass a background check as well as a 9-panel drug screening to be hired

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for when required
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Associate, Receptionist or similar role preferred
• Experience with hotel reservations software a plus
• Understanding of how travel planning websites operate, like Booking , Expedia and Priceline are preferred
• Customer service attitude
• Excellent communication and organizational skills

Benefit Conditions:

• Waiting period may apply
• Bonuses
• yearly pay increase

Communication method(s) used:

• Email
• Phone
• In person
• Chat app

Hours per week:

• 25-36

Typical end time:

• 3pm, 6 pm , or 11pm

Typical start time:

• 7am, 10 am or 3pm

Work Remotely

• No

Job Types:Part-time

Pay: From $12.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Morning, Mid-day or Evening shift
• Holidays
• Rotating weekends
• Weekends and Holidays are required

Education:

• High school or equivalent (Required)

Experience:

• Front desk: 1 year (Required) or 2 years Customer Service Counter

Language:

• English (Required)

Work Location: In person

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you verifying that you are available to work any shifts between the hours of 7am and 11pm ? Do you understand that some Holidays and 2-3 Weekends, per month, are required?

Experience:

• Hospitality Services : 1 year (Required)

Ability to Commute:

• Dobson, NC 27017 (Required)

Work Location: In person

Salary : $13