What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn - Akron South?
Pay: $14.00 per hour
Hours: 3 PM to 11 PM.
Job description:
Overview
We are seeking a dedicated and experienced Front Desk Associate to oversee the daily operations of our front desk at a premier hotel. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for hospitality. As the Front Desk Associate, you will be responsible for ensuring that guests receive outstanding service while managing the front desk team effectively.
Responsibilities
- Supervise and train other staff to ensure high standards of customer service and hospitality are met.
- Manage daily operations of the front desk, including check-in/check-out processes, reservations, and guest inquiries.
- Handle guest complaints and resolve issues promptly to maintain guest satisfaction.
- Oversee the night audit process to ensure accurate financial reporting and compliance with hotel policies.
- Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Monitor phone systems and ensure efficient communication within the team and with guests.
- Contact leadership when you have questions or need assistance.
- Monitor emails and the guest messaging systems so that you can fix complaints quickly and efficently.
Requirements
- Previous experience in a front desk or hospitality management role is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with hotel management software and phone systems is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent organizational skills and attention to detail in managing multiple tasks simultaneously.
- A positive attitude, strong work ethic, and ability to lead a team effectively in a fast-paced environment.
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $14.50 per hour
Work Location: In person
Salary : $14 - $15