What are the responsibilities and job description for the Night Auditor position at Hampton by Hilton?
PRIMARY SHIFT-This position will be 2 shifts over night 11pm-8am & 3 shifts 3:00pm- 11:00pm
MUST learn am shift as well 7:00am-3:00pm
Job Overview
Join our dynamic hospitality team as a Night Auditor, where you will be the welcoming face of our hotel during the overnight hours. This vital role combines the responsibilities of front desk operations, guest services, and financial reconciliation to ensure a seamless experience for our guests while maintaining the safety and security of the property. As a Night Auditor, you will be instrumental in delivering exceptional hospitality, managing guest relations, and ensuring all administrative tasks are completed accurately and efficiently. Your energetic approach and attention to detail will help uphold our reputation for outstanding service and hospitality excellence.
Duties
- Greet and assist guests with check-in, check-out, and any inquiries during overnight hours, providing friendly and professional customer service.
- Manage multi-line phone systems with excellent phone etiquette, directing calls appropriately and handling guest requests promptly.
- Conduct nightly audits of hotel accounts, verifying billing accuracy, updating financial records, and preparing reports for management review.
- Monitor security cameras and perform routine safety checks to ensure the safety of guests, staff, and hotel property.
- Handle guest complaints or issues with a positive attitude, striving to resolve concerns efficiently while maintaining guest satisfaction.
- Maintain cleanliness and organization at the front desk area, ensuring a welcoming environment for all visitors.
- Collaborate with housekeeping and maintenance teams to address any guest room or facility issues that arise during your shift.
Qualifications
- Strong customer service skills with an energetic, positive approach to guest interactions.
- Ability to handle multi-line phone systems efficiently while demonstrating excellent phone etiquette.
- Experience in guest services, guest relations, or resort environments is desirable.
- Must be detail-oriented with strong organizational skills to perform nightly audits accurately. Join us as a Night Auditor and be part of a vibrant team dedicated to delivering memorable experiences through exceptional hospitality!
Pay: $17.00 - $17.50 per hour
Benefits:
- Employee discount
- Retirement plan
Work Location: In person
Salary : $17 - $18