What are the responsibilities and job description for the Front Desk Receptionist, Float position at Hampton by Hilton?
First impressions are everything! As a Front Desk Receptionist, you will have the opportunity to create lasting memories for every guest, ensuring guests are happy from the time they walk in until the time they leave.
As a Front Desk Receptionist You are the first point of contact and must provide a positive image of the property, ensuring a great & memorable guest experience. You must be able to lift/push/pull & be on your feet. You will be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guest knows the essentials
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, the local area and other general knowledge
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Maintain a positive attitude and friendly demeanor
- Answer and forward phone calls
- Keep a tidy and orderly workspace
- Work as part of a team helping when needed
- Assist with administrative and clerical tasks as needed
Requirements
- Ability to establish and maintain effective working relationships with associates and guests
- Regular attendance is essential to the successful performance of this position.
- Ability to work alone
- Ability to be
- Strong attention to detail
- Ability to follow directions: After you submit this application send a message letting me know you understand the job requirements & why you would be a good fit for this position.
- Ability to work in both a fast-paced environment & a slow environment while maintaining a positive attitude
- Previous experience in a hospitality setting is preferred
If you are passionate about providing exceptional service in a hospitality environment, we invite you to join our team as a Front Desk Receptionist Float.
Job Type: Part-time
Pay: $15.50 - $16.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $16
