What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Process reservations and cancellations while maintaining accurate records in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of hospitality management by maintaining a clean and organized front desk area.
Experience
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Familiarity with hotel management software is an advantage.
- Multilingual abilities are highly desirable to accommodate diverse guests.
- Strong customer service skills with an emphasis on phone etiquette and effective communication.
- A background in hospitality management or related fields is beneficial but not mandatory.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Tampa, FL 33607 (Required)
Ability to Relocate:
- Tampa, FL 33607: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
