What are the responsibilities and job description for the Housekeeper position at Hampton by Hilton Bennington?
Job Overview
The Room Attendant is a crucial member of the hospitality team responsible for maintaining cleanliness, order, and a welcoming atmosphere in guest rooms, public areas, and other designated spaces. They play a key role in ensuring guest satisfaction and a positive guest experience.
- Room Cleaning: Clean and tidy guest rooms according to established standards, including dusting, vacuuming, changing linens, and making beds.
- Bathroom Maintenance: Thoroughly clean and sanitize bathrooms, including fixtures, surfaces, and amenities.
- Surface Cleaning: Dust and wipe down furniture, surfaces, and decorative items in guest rooms and public areas.
- Restocking: Refill supplies such as toiletries, towels, and linens in guest rooms.
- Trash Removal: Empty trash bins and replace liners in guest rooms and common areas.
- Floor Care: Sweep, mop, and vacuum floors in guest rooms, hallways, and public spaces.
- Report Maintenance Issues: Identify and report any maintenance or repair needs to appropriate personnel.
- Guest Interaction: Interact professionally and courteously with guests, responding to their requests and inquiries as needed.
- Privacy and Security: Respect guests' privacy and maintain security standards by following established procedures.
Skills And Abilities
- Previous experience in housekeeping or a related role is a plus.
- Attention to detail, thoroughness and knowledge in proper cleaning techniques, chemicals, and equipment.
- Ability to work independently and efficiently to complete assigned rooms, organize housekeeping carts, and all other assigned tasks.
- Strong communication skills for interacting with guests and team members.
- Basic understanding of safety and sanitation practices.
- Flexibility to work nights, weekends, and holidays as needed.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs.