Night Auditor / Front Desk Agent

Overview
Join our dynamic hospitality team as a Night Auditor / Front Desk Agent, where your energy and dedication will create memorable guest experiences around the clock! In this vital role, you’ll serve as the welcoming face of our hotel during overnight hours, ensuring smooth operations, accurate financial reporting, and exceptional guest service. Your enthusiasm and attention to detail will help maintain our reputation for hospitality excellence, all while working in a lively, fast-paced environment that values your contributions. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations while making a positive impact on every visitor’s stay.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently and courteously
• Manage multi-line phone systems with professionalism, providing information and directing calls accurately
• Conduct nightly audits of guest accounts, ensuring billing accuracy and resolving discrepancies promptly
• Handle guest requests, inquiries, and complaints with a positive attitude, demonstrating excellent customer service skills
• Maintain security protocols, managing access control, and conducting safety checks throughout the property
• Prepare detailed shift reports, incident logs, and financial summaries to ensure seamless communication between shifts
• Support front desk operations by managing reservations, cancellations, and room assignments with precision

Requirements

• Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles
• Strong customer service skills with the ability to handle guest relations professionally and empathetically
• Familiarity with hotel management software systems and multi-line phone systems is preferred
• Excellent phone etiquette and communication skills to interact confidently with guests and team members
• Ability to work overnight shifts reliably while maintaining high energy levels and attention to detail
• Previous experience in resort or hotel environments is a plus; knowledge of hospitality best practices is highly valued

Join us in delivering outstanding guest experiences through energetic service and meticulous management. Your dedication will help create welcoming environments that guests remember long after their stay!

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount

Experience:

• Front desk: 1 year (Required)
• Night audit: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $17 - $18