What are the responsibilities and job description for the Hotel Front Desk Agent position at Hampton by Hilton Arroyo Grande?
The Hampton Inn by Hilton Arroyo Grande is seeking professional, friendly, outgoing and guest oriented applicants to fill Part-Time position. Applicants must be prepared to work weekends, morning, day, evening shift and holidays.
JOB DESCRIPTION:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
What will I be doing?
As a Front Desk Agent, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
* Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Reservation Agents and other departments with any questions or requests
* Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
* Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
* Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
* Respond promptly to guest requests
* Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
* Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
* Ensure our customers receive a fast, efficient and friendly check in and check out
* Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
* Preparation and co-ordination of group arrivals/departures
* Ensure a good performance oriented working environment within the department and motivate the staff
* Participate regularly in training courses and put the skills learned there into practice
* Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
* Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
* Promotes Great Place to Work Culture
Schedules:
* AM shift - (7 am-3 pm)
* PM shift - (3 pm~11 pm)
* Holidays (must available)
Please apply in person at:
1400 west branch street Arroyo Grande Ca 93420
Job Type: Part-time
Pay: From $17.50 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18