What are the responsibilities and job description for the Front Desk Associates position at Hampshire Hills Athletic Club?
Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As an Associate, you will be responsible for providing exceptional customer service to our members and guests. You will be the first point of contact for our customers and will be responsible for ensuring that their needs are met in a timely and professional manner.
Responsibilities:
- Greeting all clients as they enter and leave
- Responding to questions both in-person and on the phone
- Providing accurate information about our services and offerings
- Resolving customer complaints and issues in a timely and professional manner
- Maintaining a positive and professional attitude at all times
- Collaborating with other team members to ensure customer satisfaction
- Maintaining accurate records of customer interactions and transactions and notes
If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Free membership & employee discounts included!
Requirements:- High school diploma or equivalent
- 2 years experience of in-person customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Strong computer learning skills
- Ability to process cash transactions accurately
- Ability to work flexible hours, including weekends: 10-15 hours a week, year-round
- Ability to work long periods of time while standing; walk with ease, move easily up and down stairs able to carry up to 30 lbs.
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