The Night Auditor plays a unique and vital role-during overnight operations. The Night Auditor works independently, acting as the primary point of contact overnight while maintaining the safety, professionalism, and smooth operation of the property.
Essential Duties and Responsibilities:
Greet and assist guests during late-night and early-morning hours, including check-ins, check-outs, and inquiries.
Make and manage guest reservation's, ensuring accurate information and availability.
Handle phone calls, take messages, and provide information to guests as needed.
Monitor and manage hotel systems overnight, including emergency response procedures, guest requests, and security protocols.
Works with valet team to post night valet parking charges.
Process no-show charges, review folios for accuracy, and correct billing errors when necessary.
Review daily handover and communicate pertinent notes to the morning front desk team.
Maintain the cleanliness, security, and presentation of the lobby, front desk, and shared guest spaces overnight.
Perform any and all other duties as requested by management in support of hotel operations.
Education & Experience:
High school diploma or equivalent required; additional hospitality or accounting training preferred.
Prior hotel front desk or night audit experience strongly preferred.
Working knowledge of PMS systems and Microsoft Office tools is a plus.
Comfort with handling financial data, reports, and guest service responsibilities independently.
Professional Characteristics:
Calm, dependable, and self-directed, with the ability to work overnight shifts independently.
Strong attention to detail and accuracy, especially with numerical data and financial reports.
Warm and guest-focused demeanor, with excellent communication and problem-solving skills.
Able to remain composed during emergency situations or when managing sensitive guest issues.
Excellent communication and interpersonal skills. Punctual, dependable, and proactive in maintaining cleanliness standards.
Approachable and team-oriented with a willingness to assist across departments as needed.
Takes initiative and follows through on assignments with minimal supervision.
Able to prioritize tasks and manage time efficiently in a fast-paced environment.
Must be able to stand for extended periods.
Ability to lift up to 25 lbs occasionally.
Must be able to perform repetitive tasks and handle guest luggage when needed.
Work Authorization:
Must be eligible to work in the United States.
EEO Statement:
Main Street Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.
Main Street Hospitality Values:
We work hard to make Main Street a place where team members feel valued and respected at work, with clear opportunities for growth and development. We are always looking for new team members who embody our values.
- We are kind to one another
- We embrace change
- We invest in community
- We act with integrity
- We take responsibility for our actions
I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in the job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.
