Member Concierge

Job Summary

Hammer & Nails is seeking a dynamic and personable MEMBER CONCIERGE to join our team! In this vital role, you will serve as the welcoming face and first point of contact for our members, providing exceptional customer service and ensuring a seamless experience. Your energetic approach and organizational skills will help foster a positive environment, support administrative functions, and enhance member satisfaction. This paid position offers an exciting opportunity to be part of a vibrant community dedicated to excellence and personalized service.

Duties

• Greet members and visitors warmly, creating a friendly and professional atmosphere at the front desk
• Manage multi-line phone systems, answer inquiries, direct calls efficiently, and provide accurate information
• Handle office management tasks such as scheduling appointments, maintaining calendars, and organizing files
• Support administrative functions including data entry, proofreading documents, and managing correspondence
• Assist with client communication by responding promptly to questions or concerns via email or phone
• Opening and/or closing of the shop, giving tours to new clients, checking out appointments, selling memberships, and other services as requested.
• Maintain office supplies inventory, process invoices using Zenoti or similar bookkeeping software, and handle basic bookkeeping tasks
• Coordinate with team members to ensure smooth daily operations and uphold high standards of customer support

Skills

• Bilingual proficiency to effectively communicate with diverse members and visitors
• Strong office management experience with excellent organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications
• Demonstrated computer literacy including data entry, word processing, and general clerical skills
• Exceptional customer service abilities with excellent phone etiquette and reception skills
• Experience with multi-line phone systems and front desk operations
• Knowledge of QuickBooks or similar bookkeeping software for basic financial tasks
• Effective time management skills to prioritize tasks efficiently in a fast-paced environment
• Personal assistant experience or calendar management expertise preferred
• Attention to detail for proofreading documents and maintaining accurate records

Join us as a MEMBER CONCIERGE to deliver outstanding service while developing your administrative expertise! This role is perfect for motivated individuals eager to contribute to a welcoming community environment while honing their organizational talents. We value energetic professionals who thrive on helping others and excel in multitasking within a supportive team setting.

Pay: $18.50 - $21.50 per hour

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Work Location: In person

Salary : $19 - $22