Shop Manager

Shop Manager

About Us
Hammer & Nails is the fast-growing men’s grooming lounge where old-school craftsmanship meets modern luxury.

As a rapidly growing brand, we seek a Shop Manager to lead our Gainesville, VA retail location. This is a high-impact leadership role for someone with strong operational and people management skills, a passion for hospitality, and the drive to deliver exceptional results (revenue, utilization, customer service, cost savings, etc.).

**Candidates must have salon, spa, barbershop, or health wellness management experience to be considered.

Position Summary
The Shop Manager has full responsibility for the performance, growth, and culture of the shop. This includes ownership of daily operations, financial performance, staff leadership, guest experience, and compliance to franchise standards.

Key Responsibilities

Operations & Scheduling

• Manage all shop staff, their work schedules, punch in/outs, vacation requests, sick leave, and exceptions; constantly review and adjust schedules in Zenoti, including contacting clients for adjustments and managing check-in/check-out entries.
• Proactively review booked appointments daily for the next seven business days finding and resolving scheduling inefficiencies, correcting booking errors (online and internal), resolving conflicts, and meeting client and shop needs.
• Monitor and actively manage all shop inventory, including back-bar consumables, beverages, snacks, cleaning supplies, equipment, retail items, and office supplies.
• Monitor the good working order of all equipment, systems, technology, while also controlling the Shop expenses of the shop; identify and drive out waste in labor, materials, energy, and water.

Staff Leadership & HR

• Manage all shop staff hours, run timekeeping/tip/commission reports, correct errors, validate system data, and take responsibility for staff time-keeping records.
• Monitor and actively manage staff performance; plan hours to maximize utilization while ensuring appropriate breaks and time off.
• Cooperate with our recruiter and administrative staff to support efforts in recruiting, interviewing, hiring, firing, pay negotiations, license expiration tracking and renewals, and other personnel activities.
• Hold shop staff meetings (onsite & virtual); coordinate and run training events to reinforce service standards.

Guest Experience & Membership Growth

• Build relationships with Luxe, and VIP members—know at least 50 by name; understand and notate preferences for beverages, providers, days/times, etc.; solicit feedback regularly.
• Monitor, communicate, and actively improve delivered service quality, shop cleanliness, invoice accuracy, and overall customer experience by speaking with clients, taking feedback, and reviewing mystery shopper reports.
• Resolve tough customer situations professionally, understanding what can/cannot be offered to earn or regain guest trust.
• Constantly drive and proactively upsell/cross-sell services; ensure staff is educated on membership options, can give proper tours to new guests, and can answer difficult membership questions.

Marketing, Community & Enterprise Support

• Support, assist community outreach (job fairs, local fundraisers, military ceremonies, etc.).
• Support, assist the shop’s sales generation processes, including Facebook and Instagram content creation and cross-promotion with landlord and related pages.
• Support, assist special event setup, coordination, and execution (sports club groups, business functions, groomsmen events, trade shows, etc.).
• Support, assist the rollout of new campaigns, programs, bonus schemes, and team activities.
• Understand and support the larger enterprise; coordinate with other shops as needed to strengthen our enterprise as a whole.
• Participate in franchisor-hosted events like onsite visits, semi-monthly war calls, corporate conferences, and brainstorming sessions.

Administration & Other

• Cover or ensure coverage of phones between working hours.
• Prepare shop progress presentations and other duties as assigned by leadership.

Qualifications

• Candidates must have salon, spa, barbershop, or health wellness management experience to be considered.
• Proven experience managing a retail, hospitality, or service business with direct responsibility for staff and P&L.
• Exceptional leadership, communication, and customer service skills.
• Strong sales and upselling ability with a focus on membership growth and retention.
• Highly organized, detail-oriented, and able to manage multiple priorities under pressure.
• Proficient in scheduling, payroll, inventory, and POS systems; comfortable analyzing data and taking corrective action.
• Energetic, resourceful, and committed to promoting Hammer & Nails’ established culture and mission.
• Strong aptitude with Windows operating environment and various internet-based application. Familiar with web meetings i.e. ZOOM, TEAMS

Compensation & Benefits

• $60,000–$75,000 total compensation (salary, gratuity, discretionary bonuses, sales commissions).
• W-2 employment with all tax withholdings/filings.
• Company sponsored medical insurance plans available for employees working 30 hours / week.
• Laptop computer, tools, technology, all provided by the company.
• Performance-based bonuses.
• Paid training and ongoing professional development.
• Flexibility in scheduling and PTO.
• Company swag/uniform, top-of-the-line modern environment, equipment, and software/apps all provided.
• National brand support with remote and online resources.
• Growth opportunities into multi-unit management, training, or ownership roles.

Location

13962 Promenade Commons Street, Gainesville, VA 20155 (on-site). Must be able to relocate before starting work.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Gainesville, VA 20155 (Required)

Ability to Relocate:

• Gainesville, VA 20155: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $75,000