What are the responsibilities and job description for the Guest Services Associate- Sales & Guest position at Hammer and Nails Grooming Shop for Guys-Southbay CA?
Company Description Hammer and Nails Grooming Shop for Guys is a premium men’s grooming franchise focused on delivering elevated, membership-based services and experiences. The brand is redefining the men’s grooming industry through high-quality treatments and a welcoming, upscale environment. Franchise locations benefit from strong leadership, proven business tools, and comprehensive training that support consistent guest experiences. The Southbay, CA location operates within this dynamic franchise network, offering team members opportunities to grow in a supportive, customer-focused setting. Applicants can expect a culture that values professionalism, hospitality, and a commitment to outstanding service.
Role Description The Guest Services Associate – Sales & Guest is a part-time, on-site role based in El Segundo, CA. In this position, the associate greets guests, manages check-in and check-out, and provides information about services, memberships, and promotions. Daily responsibilities include handling reservations and appointments, responding to phone and in-person inquiries, and ensuring a smooth flow of guests throughout the shop. The role also involves supporting sales efforts by presenting membership options, processing transactions, and maintaining a clean, organized reception area. The associate collaborates closely with grooming professionals and management to deliver a consistent, high-quality guest experience.
Qualifications
Role Description The Guest Services Associate – Sales & Guest is a part-time, on-site role based in El Segundo, CA. In this position, the associate greets guests, manages check-in and check-out, and provides information about services, memberships, and promotions. Daily responsibilities include handling reservations and appointments, responding to phone and in-person inquiries, and ensuring a smooth flow of guests throughout the shop. The role also involves supporting sales efforts by presenting membership options, processing transactions, and maintaining a clean, organized reception area. The associate collaborates closely with grooming professionals and management to deliver a consistent, high-quality guest experience.
Qualifications
- Strong Guest Services and Guest Service skills, with a focus on creating a welcoming, professional environment.
- Proven Customer Service experience, including managing guest concerns, inquiries, and feedback effectively.
- Ability to handle Reservations, appointments, and scheduling with attention to detail and accuracy.
- Clear and confident Communication skills for in-person, phone, and digital interactions.
- Comfort with point-of-sale systems, basic cash handling, and membership or retail sales.
- Reliable, punctual, and able to work part-time, including evenings and weekends as needed.
- Professional appearance and demeanor suitable for a premium grooming environment.
- Previous experience in hospitality, spa, salon, fitness, or retail environments is beneficial.