Organizational Development Director

Organizational Development Director 

Reports To: Senior Vice President 

Pay: $90,000 - $120,000

Job Type: Full-Time, In-Office 

Position Summary 

The Organizational Development Director builds and runs the training programs Hamlin & Burton (H&B) employees rely on to do their jobs well. The role covers technical claims knowledge, regulatory compliance, consistent file handling and professional growth. Working with claims leadership, compliance, quality assurance and human resources, the Manager identifies training needs, sets learning objectives and supports the company's strategic goals. The Manager reports to the Senior Vice President. 

Key Responsibilities 

Claims Training & Education 

• Develop and deliver onboarding and ongoing training for claims managers, litigation managers, supervisory staff and administrative support staff. 
• Design specialized training for complex liability, medical malpractice, senior care, healthcare-related and general liability bodily injury claims. 
• Train staff on claim investigation, documentation, reserving, litigation management, settlement evaluation, client service and file handling standards. 
• Write training materials, procedures, reference guides, case studies and competency assessments. 

Compliance Training 

• Work with compliance personnel on training for regulatory reporting, Medicare Secondary Payer requirements, HIPAA, privacy and other compliance obligations. 
• Keep training materials current, and update them when procedures, regulations, client requirements or systems change. 

Performance & Program Management 

• Review audit results, performance metrics, error trends and management feedback to find knowledge gaps, then deliver targeted retraining. 
• Build leadership, supervisory, communication, coaching and performance management programs. 
• Maintain learning management system content, training records, completion tracking and continuing education requirements where they apply. 
• Measure training results through employee assessments, quality measures, operational results and management feedback. 
• Set standard training practices and support continuous improvement across departments. 

Qualifications & Experience 

• Bachelor's degree in education, business, human resources, organizational development or a related field, or equivalent relevant experience. 
• Five or more years of experience in claims management, insurance operations, professional training or a related field. A mix of technical claims and training experience is preferred. 
• Strong written and verbal communication, presentation, facilitation and coaching skills. 
• Experience evaluating employee performance, identifying training needs and measuring program results. 
• Ability to work well with senior leadership, claims personnel, compliance professionals and administrative teams. 
• Preferred: Experience at a third-party administrator, insurance carrier, insurance defense organization or law firm. 
• Preferred: Experience with complex liability, medical malpractice, senior care or bodily injury claims. 
• Preferred: Knowledge of claims compliance, quality assurance, regulatory reporting and continuing education requirements. 
• Preferred: Experience in leadership development, instructional design and organizational improvement. 

Performance Measures 

• Completion and results of onboarding and ongoing training. 
• Gains in claim file quality and audit results. 
• Fewer recurring errors and training-related performance gaps. 
• Timely completion of required training and compliance education. 
• Employee competency, retention and readiness for advancement. 
• Feedback from claims leadership and internal partners.