What are the responsibilities and job description for the Customer Service Representative position at Hamlet Inn?
Job Summary
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this role, you will serve as the first point of contact for our valued clients, providing exceptional support and ensuring a positive experience at every interaction. Your enthusiasm, organizational skills, and ability to handle multiple responsibilities with professionalism will help foster strong customer relationships and streamline office operations.
Responsibilities
- Greet visitors and clients at the front desk with a friendly and professional demeanor
- Manage multi-line phone systems, directing calls efficiently and courteously
- Provide outstanding customer support via phone, email, and in person, addressing inquiries promptly
- Maintain accurate data entry records using Microsoft Word and Microsoft Excel
- Assist with clerical tasks such as filing, proofreading and making reservations
- Support office management activities including organizing files, handling correspondence, and maintaining office supplies
- Handle billing and bookkeeping tasks using Innroad
- Communicate effectively with bilingual clients or team members to ensure clear understanding and service excellence
Skills
- Strong computer literacy.
- Excellent organizational skills with the ability to prioritize tasks efficiently
- Exceptional phone etiquette and customer service skills to create a welcoming environment
- Experience with multi-line phone systems and front desk operations
- Bilingual abilities are highly preferred to serve diverse client needs effectively
- RESPONSIBLE & RELIABLE - Must be on time
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Strong typing skills coupled with proofreading capabilities for accurate communication
- Previous office or administrative experience is desirable to hit the ground running
Join us in delivering top-tier customer service while supporting smooth office operations! This role offers a vibrant work environment where your organizational talents and positive attitude will truly shine. We are committed to fostering growth and providing a supportive atmosphere for all team members.
Pay: $18.00 - $21.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $18 - $21