What are the responsibilities and job description for the Customer Service Representative position at Hamilton Telecommunications?
Hamilton Telecommunications is seeking a Customer Service Representative. Will provide professional customer service, troubleshooting, and technical assistance over the phone and to walk-in customers. This is a full-time position working on-site in the Burwell, NE business office.
Key responsibilities include:
Key responsibilities include:
- Handling new customer orders and service requests regarding Internet, Telephone, and Cobalt TV services.
- Responsible for daily customer payments and bank deposits.
- Ensuring each customer receives excellent customer service and proactively seeks opportunities to cross-sell Hamilton services.
- High school education or equivalent.
- Experience working with Microsoft Word and Excel or similar computer programs.
- Strong interpersonal skills.
- Ability to analyze, organize and prioritize work and meet deadlines.
- Company paid benefits for full-time employees.
- Opportunity to learn new skills in a team environment.
- Stable company with growth opportunities.