What are the responsibilities and job description for the Service Writer position at Hamilton Services?
My client is looking for Service Writer. We are now in our 30th year, Family owned and operated. Corey Swift is the owner and has been a technician for over 42 years. We are looking for a Highly motivated individual looking for a home long term. We value our customers and do NOT treat them as a number; they are like family. We do not shove work on our customers, we build a long-term relationship with them.
A service writer is the liaison between the customer and the repair garage. They run the front desk and interact directly with our customers. The service writer is essentially the face of the business, and they fulfill several duties that keep the service center functional.
- Delivering exceptional customer service
- Coordinating and managing service appointments
- Monitoring and overseeing vehicle maintenance and repairs
- Maintaining accurate records of customer and vehicle data
- Generating service cost estimates for customers
- Facilitating effective communication between customers and technicians
- Handling billing transactions and manage financial records
In most cases, a high school diploma or its equivalent is a standard requirement. If you want someone with more direct vehicle knowledge, you might lean more towards candidates who have relevant educational credentials, like an ASE certification or an associate’s degree via post-secondary school.
Trade schools often offer different automotive programs that can prepare a service writer for responsibilities like cost estimates, maintaining accurate data, and coordinating service appointments. The type of education you require depends on your auto center’s needs and the work you expect from your service person.
Experience in sales or customer service
Another key qualification to look for is experience in sales or customer service. This background is crucial because a service writer's job involves a lot of interaction with patrons, specifically explaining complex technical information in a way they can understand.
If an applicant has retail sales or customer support experience, they may be adept at listening to buyers, addressing their concerns, and providing excellent service, all important for the job.
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- Social and interpersonal expertise: The right candidate needs to have a knack for connecting with people because they interact with so many daily. This helps writers listen actively to customers or co-workers’ needs, creating trust with clients and internal teams.
- Strong communication abilities: Clear and concise communication is a must-have, since a service writer's role involves explaining complex technical information about repairs or parts.
- Conflict resolution and problem-solving abilities: The ideal service writer should be able to find solutions to customer complaints and diffuse tense situations, ensuring a positive interaction for all involved.
- Automotive software proficiency: A good service writer should also be comfortable using auto shop management software. This software can help streamline operations, and ensure all staff can keep track of everything happening in the service center.
- Point of sale (POS) system competency: In today’s digital age, most transactions happen electronically. The right candidate should be familiar with electronic accounting and payment systems
Detail-oriented
- Approachable
- Organized
- Adaptable
We use Mitchell One As our shop management system.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
Salary : $55,000 - $65,000